Co-designing Digital Health with Consumers
Exploring how digital healthcare techology can better meet diverse needs
Client: Australian Digital Health Agency
Services: Strategy, Co-design, Facilitation
Duration: 2021-2022
Summary: A consumer-led co-design project informing how digital healthcare technologies can be more accessible, trusted, and responsive to diverse needs.
“I love working with Maria. She has a really down to earth, engaging and inclusive style; she consistently comes into a project or activity with fresh eyes, a can-do attitude and an ability to see the big picture and identify a clear path forward. I highly recommend her services.”
CONSUMER ENGAGEMENT & CODESIGN LEAD, AUSTRALIAN DIGITAL HEALTH AGENCY
Background
The Community Relationships, Digital Inclusion and Community Engagement team conducted a series of co-design workshops with consumers, consumer peak organisations and advisors, to better understand the key themes and identify potential solutions regarding the use and acceptance of digital health technology.
Maria was contracted to support the development of the workshops, and facilitate the sessions.
Participants from diverse and vulnerable population groups were engaged to explore what could increase awareness of the benefits and the practicalities of Electronic Prescriptions and My Health Record to consumers and carers.
The outcome
The workshops explored:
Perceptions of digital health technology and trust
Barriers to understanding and use
Practical opportunities to improve awareness and accessibility
Insights from the workshops identified both short- and long-term, consumer-led solutions. These findings are now being used by the Australian Digital Health Agency to inform internal workplans and strengthen how digital healthcare technologies are designed, communicated, and implemented to better meet consumer needs.
